The client was looking for a strategic tech partner to help them tackle the challenges with their existing products.
The challenges included: outdated systems causing aggravated security threats, a common lack of integrations leading to poorer flexibility, and existing products lacking responsiveness/intuitiveness.
Velotio, with its depth of expertise, created a dedicated core engineering team to rebuild the entire backend and UX from scratch using modern frameworks. We made a next-gen platform for the client that could also support a suite of other allied products.
Our client is a leader in delivering SaaS-based solutions to governments and local municipalities, enabling them to effectively execute and manage crucial programs. These programs enable local agencies to manage their assets better and serve local citizens through technology-based solutions.
Headquartered in Oakland (CA), the client company was founded in 2000 with the help of retired city managers and Silicon Valley technologists who had a vision for improved workflows and greater efficiencies within public agencies. With close access to the customer base, their team developed software exclusively for this domain and continued to implement best practices that extend the platform's value.
Our client built a multi-tenant SaaS solution that helped local government bodies to operate on violations coming under the city jurisdiction. They faced a peculiar problem managing the code base within the existing app (called the legacy app). The legacy app was built on a non-scalable architecture and, over time, became vulnerable to the ease of feature releases. Code management became a pain area that directly impacted the feature releases and bug fixes.
They examined the issue and listed the following performance concerns that needed to be addressed immediately:
The client needed an effective engineering partner who could strategically brainstorm a suitable roadmap with their development team and technologically steer them to an agile model with faster release cycles. They were looking for a team who could own the end-to-end development and delivery.
“ Working remotely requires a certain level of trust, and Velotio has undoubtedly earned ours. The team works well using an agile approach, as their efforts have fostered increased output with each sprint. The team is dedicated to maintaining a consistent communication plan. They have proven to be trustworthy and talented, making for a successful partnership.”
The client chose Velotio as its strategic engineering partner because of our in-depth expertise in full-stack development, digital experiences, and UI/UX design. The client wanted to grow and stabilize the current infrastructure as soon as possible.
However, there were some challenges they faced, like:
Velotio’s team took on all the challenges that came in the way of rebuilding the platform to its more customizable and stable version within the expected timeline.
The team comprised a product owner, software architect, full-stack engineers, UX designers, and QA.
Our agile methodologies and latest technologies helped the client to enhance product performance. The team worked in multiple phases.
The Velotio team combined its technical expertise with the client’s product vision to launch new programs faster and transform municipal service delivery. At present, we are working closely with the client to develop custom solutions to support their growth and stabilization of the current infrastructure. Since we were aggressive in rolling out the new fracture, exploring new technologies, and implementing better features in each sprint, we have seen much faster release cycles.
Successfully delivered a suite of 3 products and new features every sprint to production for almost 80 sprints.
With the successfully built modernized infrastructure, replacing the earlier legacy software, the client could onboard more than 50 new active agencies. Some of these had more than 500 internal users.
By releasing the 2nd phase, the customer gained 500 daily active users (DAU) and 1000 user sessions on tablets.
After building a custom-built platform, the client could achieve 5 integrations with external products, including survey tools, an external CRM application, and Data Ticket, a fines management tool.